Nathan Kamal
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ROCKFORD, Ill. — Retail clerk Emma Stephenson finally began to feel a sense of normalcy as an unreasonably irate customer…
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Josh Klasco
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When I got my first barista gig, I didn’t believe them; all those sad 40-somethings that used to come into…
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Patrick Coyne
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ANAHEIM, Calif. — LEGO customer service representative Janice Kirkland was well aware that caller and middle-aged man Mike Doherty was…
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Tom Peters
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As a consumer, I know that I have more options than ever competing for my dollar. If you don’t meet…
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Taylor Roebuck
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Customers can be a little adorably obtuse sometimes. They love to ask questions that are already answered by posted signs,…
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The Hard Times Staff
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SAN FRANCISCO — Lifelong straight edger Timothy Sharp tipped $5 on a glass of tap water last night, thanks to…
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John Danek
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PEORIA, Ill. — Local guitarist Matt Carlton asked his Sweetwater sales rep today to be in his wedding as his…
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KC Phillips
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Alright, bigshot. I get it; you just wanted to go out and have a nice time with your friends, but…
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KC Phillips
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Alright, bigshot. I get it; you just wanted to go out and have a nice time with your friends, but…
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